It's true, and I'm here to tell you it is alive and well at the Habit Burger in Sunnyvale. It is a burger joint, typically crowded, and full of teenagers who wanted this, no that, no this, oh yeah and for my friend over there, let me ask them...We ordered take-out, picked up and brought the order home.
Food was good and Grandma approved. Lots of non-cow options for that demographic of the household.
Then we realized that the milkshakes were not included. And at $6 (for 2 of them), it would be worth the drive back to get them. So we drive back there, with our receipt but an hour later, not knowing what to expect. We bring the receipt to the manager, explain we ate dinner at home first and then drove back to claim our shakes.
The manager apologized, and put our order at the front of the line. We were out the door, two tardy milkshakes in hand in about 3 minutes flat.
And we were very, very satisfied customers. The manager could have very easily said that we were too late, but he didn't. I don't know if every Habit Burger is this way, but we are loyal customers for good. I will gladly go back there now. And tell all my ohana about it too! Happy customers beget more happy customers.